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McMillan
Publications, Inc.
9968 West 70th Place
Arvada, CO 80004-1622
Updated
6-29-10.
Except for orders of small items, most of the products we ship are mailed via USPS Media Mail. This is a space available mail which works well most of the year and helps us keep shipping costs to a minimum. However, when mail volumes increase, as will happen around the Christmas holidays, Media Mail can often be delayed. If you are ordering items that are time sensitive, please call us at 303-456-4564 to make sure that the items are in stock and that we select the best shipping options for your needs.
CUSTOMERS
CAN ORDER OUR PRODUCTS BY:
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Secure
order form on this web site
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Fax:
303-456-2049
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Email:
macpubinc@AOL.com
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US
Mail at the address shown above
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Toll
Free Phone 1-800-344-1106 (US and Canada). International
callers contact us at 303-456-4564.
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SHIPPING CHARGES FOR PHONE, FAX, EMAIL AND MAIL ORDERS:
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U.S.
addresses
Video
tapes, books, calendars, and timetables
via USPS:
$5.00
for the first item and $1.00 for each additional
item. (Note: no shipping charge for USPS orders of
$150.00 or more. Valid only if ordered at one time and shipped
at one time to a single address.)
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UPS
service: $10.00 for the first item and $1.00 for
each additional item. Overnight, Second Day and
3-Day Select UPS are available at actual cost plus $3.00.
Sorry,
no C.O.D. orders.
Canadian
and international addresses
Shipping will be charged the actual air post rate plus $3.00. Minimum charge $10.00.
There is no longer a surface mail shipping option for international orders; all packages now go by air.
SHIPPING
CHARGES FOR WEB SITE ORDERS:
U.S. Addresses
USPS
orders will be shipped media mail at the following rate: $5.00
for the first item and $1.00 for each additional
item. (Note: no shipping charge for USPS media mail orders of $150.00 or more. Valid only if ordered at one time and shipped at one time to a single address.) UPS (United Parcel Service) orders will be shipped at the following
rate: $10.00 for the first item and $1.00 for each
additional item. The charge for USPS Priority Mail orders are based on weight and are calulated by the web site program with a minimum charge of $10.00.
Canadian and International Addresses
Appromimatel First Class and Priority Mail International
air charges are automatically calculated by the
web site program and are dependent upon the weight
of the product, class of service and destination. We will adjust the web site rate up or down to charge your card the actual rate plus $3.00.
The
web site is not set up for dealer orders. Dealers
must order by phone, fax, email or mail.
CATALOG:
A
free catalog can be obtained by calling 303-456-4564
or by writing to the address above.The current catalog
now being included with all orders is No. 157 in
effect from 6-10-10 through 9-30-10.
ORDERING BY PHONE:
U.S. and Canadian credit card holders order
toll-free: 1-800-344-1106.
(International customers call us at: 303-456-4564.)
Our hours are 8 a.m. to 5 p.m., Mountain Time, Monday
through Saturday. We are closed on Sunday. There
may be times when no one is available to answer
the phone. As a result, calls may be routed to our
voice mail (for which we apologize), but using it
will facilitate your order or inquiry. When calling,
please clearly state:
your
order
your
name
shipping
address
phone
number (important)
credit
card number
credit
card expiration date
SPECIAL
ORDERS:
We will special order titles from the
producers and publishers we represent. Special orders
are usually available at a discount, but will be
subject to the postage and handling costs described
above. Unless defective, returns on special orders
are not permitted. We will no longer special order video tapes.
MAGAZINE ADS:
We advertise occasionally in TRAINS and RAILFAN & RAILROAD Magazines
DEFECTIVE ITEMS:
If a product you purchased from McMillan
Publications is defective, please return it to us
with a note explaining the problem.
SATISFACTION GUARANTEE:
If you are not satisfied with a product
you purchased from McMillan Publications, please
return it within thirty (30) days of purchase with
a note of explanation and we will:
Exchange it for a new copy of the same title
Refund your money (less original shipping charge, if applicable)
Credit your account (less original shipping charge, if applicable)
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