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McMillan
Publications, Inc.
9968 West 70th Place
Arvada, CO 80004-1622
Updated
7-1-08.
NOTE: We will be closed July 8 through July 15, and July 23 to August 16. During these periods, please order from our web site. Orders placed while we are gone will be filled beginning the day after our return.
NEW UPS SHIPPING CHARGES EFFECTIVE 5-12-07.
The postal rate changes that went into effect on May 14 will change our international rates. The USPS has done away with surface shipping and now everything will go by air. There are now two international classes: First Class International (for packages less than 4 pounds) and Priority Mail International (for package over 4 pounds). There will not be any change on small packages, but packages weighing over 4 pounds will see a significant increase. Sorry about this.
Priority mail rates dramatically increased with the May 14 rate change. As a result, we will no longer ship our calendars priority mail. They will now go Media Mail.
CUSTOMERS
CAN ORDER OUR PRODUCTS BY:
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Secure
order form on this web site
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Fax:
303-456-2049
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Email:
MacPubInc@AOL.com
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US
Mail at the address shown above
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Toll
Free Phone 1-800-344-1106 (US and Canada). International
callers contact us at 303-456-4564.
SHIPPING/
HANDLING FOR PHONE, FAX, EMAIL AND MAIL ORDERS:
U.S.
addresses
Video
tapes, books, calendars, screen savers and timetables
via USPS:
$4.75
for the first item and $1.00 for each additional
item. (Note: no S/H charge for USPS orders exceeding
$150.00. Valid only if ordered at one time and shipped
USPS at one time to a single address.)
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UPS
service: $10.00 for the first item and $1.00 for
each additional item. Overnight, Second Day and
3-Day Select UPS or Federal Express overnight services
are available at actual cost plus $3.00.
Sorry,
no C.O.D. orders.
Canadian
and international addresses
Generally, most DVDs, books, calendars
and timetables will be shipped USPS First Class International at the following rate: $10.00 ($8.00
Canada) for first item and $2.00 for each additional
item shipped to a single address. If weight
of order exceeds the USPS First Class International rate
(4 pounds), the order will be shipped Priority Mail International at actual cost plus $3.00. (For internet orders, the web site calculates the shipping cost which may be more or less than the above formula.)
There is no more surface mail shipping for international orders; all packages now go by air.
SHIPPING
AND HANDLING FOR WEB SITE ORDERS:
USPS
orders will be shipped at the following rate: $4.75
for the first item and $1.00 for each additional
item. UPS orders will be shipped at the following
rate: $8.00 for the first item and $1.00 for each
additional item. First Class and Priority Mail International
Air charges are automatically calculated by the
web site program and are dependent upon the weight
of the product and class of service.
The
web site is not set up for dealer orders. Dealers
must order by phone, fax, email or mail.
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Be aware that the web site charges your credit card
account at the time your order is placed. While
we try to fill orders within 48 hours, there are
times when we may temporarily be out of a product or out of town and there will be a delay in shipping.
CATALOG:
A
free catalog can be obtained by calling 303-456-4564
or by writing to the address above.The current catalog
now being included with all orders is No. 146 in
effect from 3-26-08 through 9-30-08.
ORDERING BY PHONE:
U.S. and Canadian credit card holders order
toll-free: 1-800-344-1106.
(International customers call us at: 303-456-4564.)
Our hours are 8 a.m. to 5 p.m., Mountain Time, Monday
through Saturday. We are closed on Sunday. There
may be times when no one is available to answer
the phone. As a result, calls may be routed to our
voice mail (for which we apologize), but using it
will facilitate your order or inquiry. When calling,
please clearly state:
your
order
your
name
shipping
address
phone
number (important)
credit
card number
credit
card expiration date
SPECIAL
ORDERS:
We will special order titles from the
producers and publishers we represent. Special orders
are usually available at a discount, but will be
subject to the postage and handling costs described
above. Unless defective, returns on special orders
are not permitted. We will no longer special order video tapes.
MAGAZINE ADS:
We advertise monthly in TRAINS magazine,
quarterly in CLASSIC TRAINS, and occasionally in RAILFAN & RAILROAD
DEFECTIVE ITEMS:
If a product you purchased from McMillan
Publications is defective, please return it to us
with a note explaining the problem.
SATISFACTION GUARANTEE:
If you are not satisfied with a product
you purchased from McMillan Publications, please
return it within thirty (30) days of purchase with
a note of explanation and we will:
Exchange it for a new copy of the same title
Refund your money (less original shipping charge, if applicable)
Credit your account (less original shipping charge, if applicable)
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